West and Willow Reviews

Disclosure: Our recommendations are based on our testing, research and analysis. We may earn a commission on products purchased using links on this page.

If a picture says a thousand words, then a West & Willow dog portrait is poetry.

When West & Willow, a leading custom pet portrait brand with 10k customers worldwide, approached Acme Canine to collaborate with them, we had not heard of their company. They specialize in modern and simple designs that incorporate seamlessly with modern decor.

We agreed to write a review using our guidelines:  A quality product that does what the company says it does, and with the guarantee, we will write an honest review.

Who Is West & Willow?

West & Willow offers clean and modern pet portraits done by professional artists. Ben Lebowitz started the company in 2019 to create a modern portrait brand that the design-conscious pet lover would appreciate.

Their portraits are great if you are into minimalist décor or simply looking to start your own gallery wall or statement shelf. They also make great pet gifts for your friends and family.

How It Works

The process is straight forward.  You select a photo of your pet/s using the image guidelines.  Then select your background and frame options (they even offer frameless and phone cases).  You complete your order with payment and sending it off to the West & Willow digital artists.  It couldn’t be easier.

Cost and Shipping

Most orders in the United States will arrive within two to three weeks from the date of purchase. However, there may be longer shipping times around the holidays, and understandably so. In these cases, shipping can take up to four weeks.

West & Willow also ships internationally to the UK, Canada, and Europe. Their normal shipping times are 2 to 4 weeks, with orders taking up to 5 weeks during holidays and peak seasons.

When it comes to shipping, you can enjoy free global shipping on all orders over $100. Under $100, there is a flat rate shipping fee of just $10.

The costs for their custom products vary depending on what items you choose. For example, a custom pet portrait phone case will cost $50, while a pet portrait with three pets in a frame costs around $130.

What They Offer

We already mentioned the custom phone cases, mugs, and portraits, but West & Willow currently offers a number of other product options to choose from. For example, you can find a vegan leather leash and collar, greeting cards, and quote signs. Want to give a gift but not sure what to get? You can also purchase a gift card from their site as well. 

Who Has Featured West & Willow?

West & Willow, while still a relatively new company, has been featured in Apartment Therapy, CNN, Buzzfeed, HGTV, Fashionista, Real Simple, Marie Claire, Refinery 29, and Brides magazines.

Customer Service

When reviewing the customer service West & Willow offers, we did find that many shoppers were pleased with their experience overall. They felt as if the company treated them as people rather than burdens if they had questions or concerns regarding their orders. If there is an issue, they try to resolve it as quickly as possible so that the product you ordered gets to you.

Overall, their customer service team is polite, professional, and responsive. The great service made the already easy process of ordering a product better.

To contact the West & Willow customer service team, you can reach out to them at support@westandwillow.com. They typically reply within one to two days of your request.

There is also an extensive FAQ on the West Willow website that covers dozens of topics and has answers to any of the questions you may have.

The Product and Experience

Acme Canine chose a photo of our old gal, Autumn.  We decided on a peach background and a black frame.   We thought we would receive a proof, but the company is not set up for this. If the photo doesn’t meet their quality standards, they will reach out to you for a new photo.

The portrait arrived quickly (less than 2 weeks).  Upon opening it, we were blown away by the incredibly accurate details and quality of the poster.  Our photos don’t do it justice.

And by selecting a frame, it was ready to display on the wall.  West & Willow even includes a wall bracket to attach to the frame!

West & Willow Alternatives

While West and Willow is a great option, there are a number of other custom dog portrait vendors on the market.

One that stands out to us is Pop Your Pup. They accept revisions, have a different set of backgrounds (including fun ones like your dog as an astronaut), and ship from the United States. Generally their prices are comparable to West & Willow:

Great Dog Portraits
Pop Your Pup - Custom Pop Art of Your Dog
  • Unlimited Edits & Revisions to Your Order
  • Free Shipping Anywhere in the US
  • More than 300 background options and 4+ art styles
  • Wide range of products available (phone cases, pillows, et.c)
Buy Now
We earn a commission if you make a purchase, at no additional cost to you.


If you are looking for a modern portrait of your dog, definitely consider West & Willow.  They are a New York City-based company dedicated to creating beautiful modern portraits of your pets.  They also believe you will be interested in ordering your own pet portrait, so they sent us the promo code PAWFRIENDS15, which gets you 15% off an entire order.

Acme Canine gives them 5 paws for the quality of their work, actually doing what they say they will do and in an easy, effective way.

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